This policy explains how refunds work at 8ROX Clothing. For the full returns process, see our Returns page.
30-day returns
You have 30 days from the day your order arrives to return items that are unworn, unused and in their original condition with tags attached. Start a return by emailing steve@8rox.co.uk with your order number.
How refunds are issued
Refunds go back to your original payment method and are processed within 14 days of us receiving your return. Depending on your bank or card provider, it may take a few extra days for the refund to show on your statement.
Return postage
Return postage is covered by the customer unless the item is faulty or incorrect, in which case we cover the cost or arrange a replacement.
Your 14-day cancellation right
Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of receiving it for a full refund — including the standard delivery charge. Email steve@8rox.co.uk to cancel, and return the items within 14 days of telling us.
Faulty or incorrect items
If something arrives faulty, damaged or not what you ordered, contact us straight away at steve@8rox.co.uk. You're entitled to a repair, replacement or full refund under the Consumer Rights Act 2015.