30-day returns
Changed your mind? You have 30 days from the day your order arrives to return it.
- Items must be unworn, unused and in their original condition with tags attached
- Have your order number ready — it starts with # and is in your confirmation email
How to start a return
Email steve@8rox.co.uk with your order number and the items you'd like to return. We'll reply with return instructions and the returns address. Please don't send items back before hearing from us.
Refunds
Once your return arrives and is checked, we refund to your original payment method. Refunds are processed within 14 days of us receiving the return.
Return postage is covered by the customer unless the item is faulty or we sent the wrong item — in that case we'll cover it or arrange a replacement.
Exchanges
Need a different size or colour? The quickest route is to return the original item for a refund and place a new order.
Your statutory rights
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To cancel, email steve@8rox.co.uk with your order number. You'll receive a full refund, including the standard delivery cost. Items should be returned within 14 days of telling us you wish to cancel.
If an item arrives faulty or not as described, you're entitled to a repair, replacement or refund under the Consumer Rights Act 2015 — contact us and we'll put it right.
Your statutory right to cancel
If you bought from 8ROX online, you may tell us that you wish to cancel your order within 14 days after the goods are delivered. You do not need to give a reason.
After telling us that you wish to cancel, you have a further 14 days to return the goods. Email steve@8rox.co.uk with your order number and a clear statement that you wish to cancel.
We will refund the price paid and the standard outbound delivery charge within 14 days of receiving the returned goods or evidence that they have been sent back. Additional delivery costs for an upgraded service are not refundable. Unless an item is faulty, incorrect or we agree otherwise, you are responsible for the return postage.
You may inspect an item as you would in a shop. We may reduce the refund if handling beyond that needed to inspect the item reduces its value. These cancellation rights sit alongside your rights when goods are faulty, damaged or not as described.